Do you ship internationally?
We ship to Australia and New Zealand. For the rest of the USA or the UK & the rest of the world see the links on the home page or search wessex tubas
How long does shipping take?
Usually within 7 days in Australia. For New Zealand it will be longer or you can fly to Sydney and we will meet you with your instrument
Will I be charged for taxes?
Prices are in Australian dollars and include import duty and GST. For NZ customers the price will e tax free (divide the price by 1.1).
RETURNS & WARRANTY
Note: Any unsatisfactory items, may be returned within 2 weeks of receipt for full refund as long as in original condition, with the buyer just being responsible for any return postage costs.
New items are covered by three year
warranty against manufacturing defects.
Still got questions? Contact us>
What forms of payments do you accept?
We accept direct deposit. Paypal and credit cards can be accepted subject to 2% surcharge (we ask you to cover the cost of these merchants as they significantly impact small business).
We plan to offerfinance though certigy ez-pay. Contact us if you wish to use this option.
Out of stock items
We cna order any item not in stock though our supplier. We require a 75% deposit before ordering. Delivery time is dependant on stock levels and may be veral months.
ANSWERS? WE'VE GOT THEM.
Here are the questions we are most frequently being asked: